Fees & insurance coverage

We are pleased to offer direct billing for psychotherapy services to a number of extended
health carriers (see list below).

At this time, we are only able to bill to your primary
insurance carrier. We recommend calling your insurance company to confirm that they allow
direct billing prior to booking an appointment. If you would like to use this service,
we will need you to upload your insurance information into your Jane client profile.

Individual therapy is where a therapist works with a single person in a non-judgmental, safe, and caring space to explore the individual’s thoughts, behaviours, and emotions, focusing on creating meaningful change that will promote the person’s mental well-being.

Couples therapy involves a couple working with a therapist to enhance their relationship through improving communication, modifying unhealthy behaviours, and focusing on the strengths within the relationship.

We want to make therapy accessible to everyone, no matter their location. Virtual sessions are great because you can access counselling services from the comfort of your home, parked vehicle, or office.

Child and adolescent therapy involves a child or adolescent working with a therapist to explore their thoughts, behaviours, and emotions and focus on adaptive coping strategies, positive growth, and increase their problem-solving abilities.

Family therapy involves a family working with a therapist to nurture change, promote positive interactions, and resolve conflict.


Many of us encounter experiences throughout our life that alter our sexual identity or orientation and can inhibit our ability to feel connected to ourselves physically, emotionally, mentally, and to our partner.  Your journey is unique and so should the compassionate support you seek.

Supporting Our Protectors. Our specialized therapy service offers confidential and compassionate support to police officers. We understand the unique challenges you face, providing a safe space to process stress, trauma, and promote mental well-being. Take the first step towards healing today. You’re never alone on this journey.

Healing the Lifesavers. Our specialized therapy service is tailored for paramedics, offering a compassionate space to process the emotional toll of saving lives. We understand the unique demands you face and provide support to cope with trauma, stress, and burnout. Your well-being matters. Begin your journey to resilience and self-care today.

First Responders, We’ve Got Your Back. Our online therapy service is designed exclusively for the brave individuals who protect and serve. Access confidential and convenient sessions from the comfort of your own space. Our compassionate therapists understand the unique demands you face, offering support for trauma, stress, and overall mental well-being. Prioritize your self-care and get the help you deserve today.

Firefighters Deserve Care. Our dedicated therapy service is designed to support firefighters in their physical and mental well-being. We offer confidential sessions to address the unique challenges you encounter, helping you process trauma, build resilience, and find balance. Take the courageous step towards self-care today. You’re our heroes, and we’re here for you.

Honoring Our Heroes. Our therapy service is dedicated to supporting veterans in their journey towards healing and well-being. We offer confidential and personalized sessions to address the challenges of post-service life, trauma, and mental health. Let us be your ally on the path to reclaiming your strength and finding peace. You’ve served our country, now let us serve you.

Frequently asked questions

To start therapy, all you need to do is email or call our office 519-319-8037, and based on your needs we will connect you with one of our qualified mental health professionals.

At your first session your therapist will start by asking what has brought you to therapy and explain their style of therapy and see if you feel that they will be a good fit for you. Please ask any questions you may have, as your therapist wants you to feel as comfortable as possible. If your therapist asks you something, and you aren’t comfortable sharing, that is okay. Just let your therapist know you aren’t ready to talk about it. As you feel more comfortable with your therapist, you will be able to open up more.

All of our mental health professionals offer a free 15-minute consultation, this allows you to ask questions, and get a feel for what therapy will be like, which makes the experience much less intimidating and more empowering.

Counselling can help you by giving you a safe space to vent, reflect, learn coping skills, communication skills, and foster resilience. Counselling can help you heal from a traumatic event, or cope with negative thoughts, stress, anxiety, and depression by using practical tools that will help you grow personally and professionally.


Yes, research has shown that online/telephone therapy is just as effective as in-person therapy.

  • Individual Counselling
    $140-160 per session (50 minutes)
  • Couples Counselling
    $165 per session (50 minutes)
  • Family Counselling
    $165 per session (50 minutes)
  • Home Visit
    $200 per session (50 minutes)

To book a session, a referral from a physician is not required.

Yes, we are able to direct bill the following insurance companies. Please see attached screenshot and add the list of insurance companies to the answer.

  • Canada Life
  • Manulife
  • Claimsecure
  • iA Financial Group
  • Desjardins Insurance
  • Johnson
  • Johnston Group
  • Equitable Life of Canada
  • Beneva
  • Alberta Blue Cross
  • BPA
  • C.C.W.U.
  • Chamber of Commerce Group Insurance Plan
  • Coughlin
  • Cowan
  • D.A. Townley
  • First Canadian Insurance Corporation
  • GMS
  • GroupHealth
  • Group Source
  • Manion
  • Maximum Benefit
  • People Corporation
  • RWAM
  • SimplyBenefit
  • Union Benefits
  • UV Insurance

Most insurance companies will reimburse for counselling services, although we do recommend that everyone contact their insurance provider directly to see if registered social workers (RSW) or registered psychotherapists (RP) are covered under their plan.


We accept Visa, MasterCard, Cash, or e-Transfers.

Payments are due on the day of your appointment.

We maintain a 48-hour cancellation, rescheduling, and missed appointment policy. Our therapists require a significant amount of time to prepare for each counselling session, which ensures that you receive the best possible service, and therefore need adequate notice for an appointment changes.