Is in person or online therapy better? 

Exploring the pros and cons of in person or online therapy

In person or online therapy

Wondering which is better, in person or online therapy, wasn’t a concern prior to the pandemic. However, the pandemic forced us to do many things differently. And while we had no option but to order groceries, connect with family, and continue therapy online, we realized online resources suited our sometimes busy lives.

With the advancements in technology, almost every therapist now offers virtual sessions. While both in person and online approaches have their merits, we at Talk Therapy London put together a list of pros and cons of each type to help you decide which one might be more suitable for your needs.

It’s worth noting that a hybrid approach, combining in person and online therapy as needed, can provide the benefits of both modalities. 

For instance, starting with in person sessions and transitioning to online therapy for maintenance or follow-up appointments can offer a balanced approach. Both in person and online therapy have shown success in helping individuals improve their mental health and well-being.

Call Talk Therapy London at (519) 319 8037 or reach us online.

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In person therapy:


  1. Personal Connection: Face-to-face therapy allows for a deeper sense of personal connection between the therapist and client. The physical presence can foster a stronger therapeutic alliance.
  2. Non-Verbal Cues: In person sessions allow observing and interpreting non-verbal cues such as body language and facial expressions, which can enhance the therapist’s understanding and intervention.
  3. Immediate Feedback: With in person therapy, immediate feedback is possible, allowing therapists to provide real-time support and guidance, promoting quicker progress.
  4. Emotional Atmosphere: The atmosphere of a therapy room can be intentionally designed to create a safe and supportive environment, which can enhance the therapeutic experience.
  5. Reduced Technological Barriers: In person therapy eliminates the need for reliable internet connection, technological troubleshooting, or potential disruptions during online sessions.
  6. Greater Privacy: Some individuals may feel more comfortable discussing sensitive or private matters in an office setting, knowing that their conversations are less susceptible to being interrupted by someone.


  1. Accessibility Challenges: Face-to-face therapy might pose accessibility challenges for individuals living in remote areas or those with physical limitations that make it difficult to travel.
  2. Time and Travel Constraints: In person therapy requires scheduling appointments and commuting, which can be time-consuming and inconvenient, especially for those with busy lifestyles.
  3. Higher Costs: In general, face-to-face therapy tends to be more expensive due to the overhead costs associated with maintaining an office space.
  4. Limited Choice: Depending on your location, finding a therapist with the specific expertise or specialization you need may be challenging, further limiting your options.

Online therapy:


  1. Flexibility and Convenience: Online therapy offers flexibility in scheduling, allowing clients to have sessions from the comfort of their own homes or any location with an internet connection.
  2. Accessibility: Online therapy breaks down geographical barriers, making therapy accessible to individuals who live in remote areas or have limited transportation options.
  3. Anonymity and Reduced Stigma: Some individuals find online therapy less intimidating, as it provides a sense of anonymity, allowing them to feel more comfortable discussing sensitive issues.
  4. Lower Cost: Online therapy often comes at a lower cost than in-real-life therapy, making it a more affordable option for those on a tight budget.
  5. Expanded Therapist Pool: With online therapy, you have a wider range of therapists to choose from, as you are not limited by geographical location.
  6. Enhanced Comfort: Being in a familiar environment during online therapy can help some individuals feel more relaxed and open to discussing their concerns.


  1. Limited Non-Verbal Cues: Online therapy lacks the ability to fully capture non-verbal cues, making it more challenging for therapists to gauge emotional states accurately.
  2. Technical Issues: Internet connectivity problems or software glitches may interrupt sessions and disrupt the flow of therapy, causing frustration and potential loss of progress.
  3. Security and Privacy Concerns: Online therapy relies on digital platforms, which may be susceptible to data breaches, raising concerns about the confidentiality of personal information.
  4. Therapeutic Boundaries: The absence of physical presence can blur the therapeutic boundaries, potentially impacting the therapeutic relationship and the effectiveness of therapy.
  5. Technological Competence: Engaging in online therapy requires basic technological literacy and access to a reliable internet connection.
  6. Distractions: Conducting therapy sessions online may expose clients to potential distractions in their environment, making it more challenging to focus on the therapy process.
  7. Limited Sensory Experience: Online therapy lacks the sensory experience of being in a therapy room, which can diminish the overall therapeutic ambiance and impact the emotional connection.

Whether in person or online therapy is better depends on individual preferences, needs, and circumstances. 

Both approaches offer unique advantages and drawbacks.

  • Face-to-face therapy provides a tangible connection, immediate feedback, and a carefully designed therapeutic environment. However, it can be hindered by accessibility challenges, time constraints, and higher costs.
  • Online therapy offers convenience, accessibility, lower costs, and a wider selection of therapists. However, it may lack certain non-verbal cues, face technical issues, and raise concerns about privacy and security.
  • It is crucial to consider your specific situation and evaluate which factors are most important to you. If you value a personal connection and non-verbal cues, in-person therapy may be preferable. Conversely, if convenience, accessibility, and affordability are key considerations, online therapy may be a better fit.

Ultimately, the effectiveness of in person or online therapy is not solely determined by the medium but by the quality of the therapeutic relationship and the therapist’s skills. 

Regardless of the modality you choose, the most crucial aspect is finding a qualified and experienced therapist who aligns with your needs and goals. Prioritize open communication, trust, and collaboration throughout the therapeutic process.

In the end, the decision between person-to-person/ direct therapy and online therapy should be based on what feels most comfortable, convenient, and effective for you as an individual seeking support and growth on your mental health journey.

It is essential to remember that seeking professional help is not a sign of weakness but rather strength and self-care.

Please call Talk Therapy London at (519)319 8037 or request an appointment online.

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